Refund and Cancellation Policy

Last updated: 21 September 2026

What this covers

This policy is issued by Sainani Innovations Private Limited and applies to the website at https://poonamlight.com and to the Poonam Light apps for iPhone and Android.

It has two halves, because two different things are being bought: talk time for consultations, and physical products from the store.

Consultations: when you are and are not charged

• Cancel before the Expert accepts — nothing is charged. Withdraw the request and your talk time is untouched.
• The Expert declines, or never joins — nothing is charged.
• The session drops — network, battery, anything — billing stops at the last minute that was connected. You are not charged for time you did not get.
• A completed session is not refundable. The Expert gave you the minutes you bought, and they are paid for them.
• Gifts sent to an Expert are voluntary and are not refundable.

If you believe you were charged for a session that did not happen, or that was cut short by a fault at our end, write to Info@sainaniinnovations.com with the date and the Expert's name and we will look at the session record.

Unused talk time

Talk time you have added and not used stays in your account. It does not expire and we do not take it back.

If you would rather have the money, we will refund unused talk time to the payment method you used, on request, within 30 days of the purchase that added it. A refund is processed within 7 working days of us approving the request. How long it then takes to appear depends on your bank.

Promotional or bonus credit added on top of a purchase is not refundable in cash; only the amount you actually paid is.

To ask for a refund, email Info@sainaniinnovations.com from the address on your account, or tell us the mobile number it uses, with the date and amount of the purchase.

Physical products

Items from the store — gemstones, rudraksha, kavach, malas and the like — are handled separately from talk time.

• Dispatch — orders are dispatched within 3 working days of payment.
• Delivery — by courier, to the address you gave at checkout. You will get the tracking details once the parcel is picked up. Delivery time depends on the courier and your pincode.
• Damaged or wrong item — tell us within 48 hours of delivery, with photographs of the item and of the packaging, and we will replace it or refund it. Keep the packaging until the matter is settled.
• Change of mind — an unopened, unused item in its original packaging can be returned within 7 days of delivery. Return shipping is at your cost unless the item was wrong or damaged.
• Not returnable — items energised, engraved or prepared to your order, and anything used or worn.
• Approved product refunds are processed within 7 working days of the returned item reaching us.

Pujas, healing sessions and courses

A booking can be cancelled for a full refund until the puja or session has been scheduled with the practitioner. After that, and once it has been performed, it is not refundable — the materials have been bought and the practitioner's time has been committed. If we cannot perform a booking at all, you get a full refund.

Course access is not refundable once the course has been opened.

How to reach us

The service is for adults: you must be 18 or over to hold an account, and a refund is made only to the person whose account and payment method it is.

Sainani Innovations Private Limited
Email: Info@sainaniinnovations.com
Phone: 9500501303
Mumbai

We answer support email within one working day, Monday to Saturday, 10:00 to 19:00 IST.