Terms & Conditions

Terms & Conditions


Terms & Conditions – Poonam Light

Effective Date: 27-02-2026

Welcome to Poonam Light, an astrology and spiritual consultation platform available on iOS and Android devices.

By accessing or using the App, you agree to the following Terms & Conditions.

If you do not agree, please discontinue use of the App.


1. Nature of Services

Poonam Light provides:

  • Vedic astrology consultations

  • Tarot and spiritual guidance

  • Numerology insights

  • Horoscope readings

  • Pooja booking services

  • Spiritual remedies suggestions

  • Digital spiritual products

All services provided through the App are:

✔ For spiritual, informational, and entertainment purposes
✔ Based on traditional belief systems
✔ Not scientifically guaranteed

Astrology and spiritual guidance involve interpretation and intuition. Results may vary from person to person.


2. No Professional Advice Disclaimer

The services offered on Poonam Light:

  • Do NOT replace medical advice

  • Do NOT replace legal advice

  • Do NOT replace financial or investment advice

  • Do NOT replace psychological counseling

Users are advised to consult licensed professionals for medical, legal, or financial decisions.

Poonam Light and its experts are not responsible for decisions made based on consultations.


3. User Eligibility

By using the App, you confirm that:

  • You are 18 years or older

  • You are mentally capable of making independent decisions

  • You understand astrology does not guarantee specific outcomes


4. Expert Consultations

The App connects users with independent experts.

Important:

  • Experts provide opinions based on their experience and belief systems.

  • Poonam Light does not guarantee accuracy of predictions.

  • Sessions are time-based.

  • Once a consultation session starts, time will be deducted accordingly.

We are not responsible for:

  • Personal compatibility issues

  • Dissatisfaction due to subjective expectations

  • Emotional reactions to predictions


5. Pooja Booking Services

For Pooja bookings:

  • Rituals are conducted as per traditional practices.

  • Timelines may vary due to religious calendars or availability.

  • No specific material result is guaranteed.

  • Videos or photos (if provided) are for documentation purposes only.

Pooja services are spiritual offerings and not performance-based services.


6. Payments & Refund Policy

  • All services are prepaid.

  • Refunds are not guaranteed for completed sessions.

  • If a technical failure occurs (server crash, call drop due to system error), the balance may be restored after verification.

  • Refund requests must comply with platform billing policies (Apple/Google).

Dissatisfaction with prediction outcomes is not a valid ground for refund.


7. Intellectual Property

All:

  • Astrology content

  • Reports

  • Remedies

  • Audio/video sessions

  • App design

  • Logos and trademarks

belong to Poonam Light and/or its licensors.

You may not:

  • Record sessions without permission

  • Reproduce expert content

  • Resell predictions

  • Publish consultation content publicly


8. Limitation of Liability

Poonam Light is not liable for:

  • Relationship decisions

  • Business decisions

  • Investment losses

  • Marriage or divorce outcomes

  • Health decisions

  • Career changes

  • Emotional distress

Users assume full responsibility for actions taken based on consultations.

Maximum liability, if any, shall not exceed the amount paid for the specific session.


9. Technical Disclaimer

We strive for uninterrupted service; however:

  • Internet connectivity issues

  • Platform maintenance

  • Device incompatibility

  • Payment gateway interruptions

may affect service availability.

We are not liable for such interruptions beyond our control.


10. Account Suspension & Termination

We reserve the right to:

  • Suspend abusive users

  • Terminate accounts violating policies

  • Remove experts violating ethical standards

  • Discontinue services at our discretion

Upon termination, your right to use the App ceases immediately.


11. Changes to Terms

These Terms may be updated periodically. Continued use of the App constitutes acceptance of revised Terms.


12. Governing Law

These Terms shall be governed by the laws of India.

Jurisdiction: Courts of Mumbai.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, you may contact us at:

📧 info@sainaniinnovations.com
Sainani Innovations Private Limited