Privacy Policy

Privacy Policy

Privacy Policy – Poonam Light

Effective Date: 27-02-2026

Poonam Light (“we”, “our”, or “us”) operates the Poonam Light mobile application available on iOS and Android devices.

This Privacy Policy explains:

  • What data we collect

  • Why we collect it

  • How we use it

  • How we protect it

  • Your rights regarding your information

By using the App, you agree to this Privacy Policy.

1. App Access & Subscription Model

  • The App requires user registration and login.

  • Access to certain features may require an active subscription or prepaid balance.

  • Users must provide accurate information during registration.

2. Information We Collect

To provide astrology and spiritual consultation services, we may collect:

A. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Gender

  • Date of Birth

  • Birth Time (if provided for astrology services)

  • Birth Place

  • Anniversary Date (optional)

  • Address (if required for Pooja services)

  • Profile Picture

This information is required to:

  • Generate horoscope readings

  • Connect users with experts

  • Process bookings

  • Provide personalized spiritual insights

B. Usage Information

  • App activity

  • Session duration

  • Consultation history

  • Purchase history

  • Subscription status

C. Device & Technical Data

  • IP address

  • Device model

  • Operating system

  • App version

  • Crash logs

  • Network type

This helps us:

  • Improve performance

  • Fix errors

  • Maintain security

3. Permissions Required

To enable consultation features, the App may request:

  • 📷 Camera – For video consultations

  • 🎤 Microphone – For voice/video sessions

  • 📍 Location (coarse) – For location-based services

  • 📱 Internet & Network State – To operate the App

  • 🔔 Notifications – For session alerts

We only request permissions necessary to provide services.

4. How We Use Your Information

We use collected information to:

  • Provide astrology consultations

  • Schedule and manage sessions

  • Process payments

  • Improve app performance

  • Send service notifications

  • Respond to customer support requests

  • Prevent fraud and abuse

We do NOT sell your personal information.

5. Astrology-Specific Data Handling

Birth details and personal life information shared during consultations:

  • Are used solely for providing spiritual guidance.

  • Are not publicly disclosed.

  • Are not used for profiling outside the App.

  • Are treated as confidential consultation data.

Consultation sessions may be logged for quality and dispute resolution purposes.

6. Payment Information

We do not store credit/debit card details.

Payments are processed via:

  • Apple App Store billing

  • Google Play billing

  • Authorized third-party payment processors

Payment processors handle financial data under their own Privacy Policies.

7. Third-Party Services

We may use third-party services including:

  • Google Play Services

  • Firebase Analytics

  • Crash reporting tools

  • Cloud hosting providers

  • Payment gateways

These providers may collect technical data as necessary to operate the App.

8. Log Data

In case of errors, we may collect:

  • IP address

  • Device name

  • OS version

  • App configuration

  • Date/time of crash

This is used strictly for troubleshooting and service improvement.

9. Data Retention

We retain personal data:

  • As long as your account remains active

  • As required for legal compliance

  • For dispute resolution

  • For fraud prevention

Users may request account deletion (see Section 13).

10. Data Security

We implement commercially reasonable safeguards including:

  • Secure server hosting

  • Encrypted data transmission (HTTPS)

  • Access control mechanisms

However, no internet transmission is 100% secure.

11. Children’s Privacy

The App is not intended for children under 13 years of age.

We do not knowingly collect data from children under 13.
If discovered, such data will be deleted immediately.

Parents may contact us for removal requests.

12. Links to Third-Party Websites

The App may contain links to external websites.

We are not responsible for:

  • Third-party privacy practices

  • External site content

  • External data handling policies

Users are encouraged to review third-party Privacy Policies.

13. Account Deletion & Data Rights

Users may request account deletion by:

  • Using the in-app account deletion feature (if available), or

  • Contacting us via email

Upon verified request:

  • Account access will be removed

  • Personal data will be deleted unless required for legal obligations

Certain transaction records may be retained for compliance purposes.

14. Changes to Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted within the App or on our website.

Continued use of the App after updates means acceptance of the revised Policy.

15. Contact Us

For any questions regarding this Privacy Policy:

📧 info@sainaniinnovations.com
Sainani Innovations Private Limited