Privacy Policy

Last updated: 21 September 2026

Who this applies to

This policy is issued by Sainani Innovations Private Limited and covers everything we operate under the Poonam Light name: the website at https://poonamlight.com, the Poonam Light app for iPhone and Android (the seeker app), and the Poonam Pro app for iPhone and Android that our Experts use. Where this policy says "the apps", it means both of those; where it says "the site", it means poonamlight.com. The same policy applies whichever one you use.

The service is for adults. You must be 18 or over to create an account, read a report or consult an Expert. We do not knowingly collect information from anyone under 18, and if we learn that an account belongs to someone under 18 we close it and delete the data.

What we collect

• Your identity and contact details — your mobile number (this is how you sign in, by one-time password), and your name and email address if you give them. Signing in with Google or Apple passes us the name and email address on that account.
• Your birth details — date of birth, time of birth and place of birth, together with the latitude and longitude of that place. This is what a chart is calculated from. It is the place you were born, not where you are now: the apps do not track your location.
• What you share in a consultation — the messages, images and files you send during a chat, and anything you say on an audio or video call.
• Payment records — what you added, when, and what it was spent on. Card, UPI and netbanking details are entered inside Razorpay's own checkout and never reach our servers.
• Device and technical information — device model, operating system version, a device identifier, your push notification token, your IP address, and the app version. On Android we also read the Google Play install referrer once, on first launch, which tells us which advertisement or link brought you to the app.
• Your order and delivery details — name, postal address and pincode, if you order a physical product or book a puja that includes one.

We do not collect your contacts. We do not use your camera, microphone, photos or files except when you choose to — for a video or audio consultation, a profile picture, or an image or document you attach to a chat.

Why we collect it

• To create and run your account, and to sign you in.
• To calculate your chart and generate your Vedic reports.
• To connect you to the Expert you choose, and to let that Expert see the report you are asking about so your paid minutes are not spent repeating it.
• To take payment, meter a session by the minute, and keep the records tax law requires of us.
• To send you the notifications a consultation needs — an Expert accepting, a call arriving, a session ending.
• To measure our advertising, as described below.
• To answer your support requests, and to investigate abuse, fraud or a payment dispute.

We do not sell your personal information, and we do not share it with data brokers.

Who else processes your information

We use the following service providers. Each one receives only what its job needs.

• Razorpay — payments. Receives the amount, the order reference and whatever you enter in its own checkout.
• Google Firebase — sign-in, push notifications, chat storage and file storage. Receives your phone number or social sign-in identity, your push token, and the contents of your chats and any files you send in them.
• Agora and ZegoCloud — the audio, video and live session connections. Carry the call itself while it is running.
• MSG91 — the SMS that delivers your one-time password. Receives your mobile number.
• Meta (Facebook and Instagram) — advertising measurement only: whether an app install and certain in-app events (such as a completed recharge) followed one of our advertisements. What is sent is your mobile number in an irreversible hashed form, a hashed account identifier, and on Android your advertising ID. No consultation content and no birth details are ever sent to Meta. On iPhone we raise no tracking prompt and use Apple's SKAdNetwork only.
• VedicAstroAPI — chart calculation. Receives the date, time, coordinates and timezone of your birth, and nothing else: no name, no phone number, no account identifier.
• Google Maps Places — the birth-place search box. Receives the place name you type as you type it, so it can offer completions.
• Amazon Web Services — hosting. Our servers and database run there.
• An IP-to-country lookup service, so the app can show the right currency.

We use no analytics product, no crash reporting product and no advertising network inside the apps. There is no Google Analytics, no Firebase Analytics, no Crashlytics and no third-party ad SDK. We do not run any subscription or recurring-billing product.

The website loads a Meta advertising pixel on some pages when one is configured, and Google Translate if you use the language selector. The advertising landing page at https://poonamlight.com/consultations carries no pixel at all.

What your Expert sees

The Expert you choose sees your name, your birth details, the Vedic reports on your account, and whatever you say during the session. That is the point of the service: they are reading your chart.

Your details are shared only with the Expert you consult. Experts are bound by our Expert terms not to use what they learn for anything except your consultation, and not to contact you outside the app. If an Expert breaks that, tell us at Info@sainaniinnovations.com.

How long we keep it

Your account and its reports stay while your account is open. Payment and tax records are kept for as long as Indian tax and accounting law requires, which is longer than the account itself. Chat transcripts and session records are kept so that you and the Expert can both refer back to a consultation, and so we can settle a dispute about one.

Deleting your account and your data

You can delete your account yourself, from inside the app:

• In the app — open the menu, tap Settings, then Delete Account, and confirm. This is a permanent deletion and it cannot be undone.
• On the site — sign in, open My Account, and use Delete Account.
• By email — write to Info@sainaniinnovations.com from the address on your account, or tell us the mobile number it uses, and ask us to delete it.

We complete a deletion request within 30 days of receiving it. Records we are legally required to keep — payment and tax records in particular — survive the deletion of the account, and are kept only for that purpose.

Any unused talk time on a deleted account is dealt with under the refund policy. Ask for the refund before you delete the account: once the account is gone we cannot identify the balance.

Your choices

• You can turn off push notifications in your phone's settings; the app still works.
• You can correct your name, email and birth details in the app at any time.
• You can ask us for a copy of what we hold about you, at Info@sainaniinnovations.com.
• On Android you can reset or opt out of your advertising ID in your device settings, which stops Meta receiving it.

Security

Traffic between the apps, the site and our servers is encrypted in transit. Access to the database is restricted to the people who need it to run the service. No system is perfect; if we ever discover a breach that affects you, we will tell you.

Changes, and how to reach us

If we change this policy we will publish the new version here and, if the change is significant, tell you in the app. Continuing to use the service after that means you accept the new version.

Sainani Innovations Private Limited
Email: Info@sainaniinnovations.com
Phone: 9500501303
Mumbai